UNBROKEN MEDIA LLC
Privacy Policy
Questions or requests? Contact our business email below.
For privacy questions or requests, contact JohnnieEllison@unbrokenmediahq.com. Please do not send passwords, verification codes, full payment-card details or unrelated sensitive records through our inquiry form or ordinary email.
Inquiries and service communications
Our service inquiry form asks for your name, email address, service of interest, brief project goal and optional timing. Tally collects the submission, Airtable organizes it, and our Microsoft 365 business inbox receives a notification. We use this information to review your request and contact you by email about fit, availability and scope. Submitting an inquiry does not confirm availability, booking or payment.
If we agree to work together, we use the contact details, accepted scope, project communications, necessary project information and payment-status records needed to administer the service. Please provide only information relevant to the agreed work. Access to your systems or information about your own customers must have an agreed purpose and appropriate authorization.
Payments and digital products
Direct-service payments are intended to use Stripe's hosted invoice page after a written scope and payment schedule are accepted. Stripe processes information entered for payment. Invoice/contact details, transaction amounts, payment status and related records support billing, refunds and service administration. The information collected or made available depends on the invoice and payment method. Enter payment details on the provider's payment page, not in our inquiry form or ordinary email. Provider features such as saving a payment method have their own choices and terms.
Our digital-product links open Payhip, which handles checkout, purchase receipts and product access with its connected payment provider. Information processed on external services is also subject to those providers' privacy information: Tally, Airtable, Microsoft, Stripe and Payhip.
Website operation and analytics
Cloudflare hosts our website and may process technical request information to deliver and protect it; see Cloudflare's privacy information. External form and checkout providers may also process technical information when you use their services.
Google Analytics is not currently deployed on this company website. Separate external destinations may use their own analytics or cookies. If we introduce optional website analytics later, we will explain its use and provide the applicable choices before it begins collecting information.
Access and protection
The Founder administers customer inquiries and service records through the company's service accounts. Tally, Airtable, Microsoft, Stripe, Payhip and the hosting provider process information needed for their respective services. Inquiry submission access does not give visitors access to the private Airtable inquiry base.
We use authenticated administration for customer-information systems and limit project information to the agreed purpose. No online system can guarantee absolute security. Please use the appropriate provider payment page and authorized project-access methods instead of sharing account credentials or card details by email.
Retention and requests
Our policy is to retain inactive inquiries for 12 months after the last customer contact, with exceptions for active contracts and applicable legal obligations. Removal is reviewed manually. Removing active records does not necessarily remove every backup, recovery, history or provider-held copy immediately.
Service agreements and financial records, including invoices, payment and refund evidence, and tax records, require separate retention decisions based on the engagement and applicable obligations. The 12-month inactive-inquiry period does not automatically apply to these records; it is not a promise to delete financial or tax records after 12 months.
Email us to request access, correction or deletion. We review the request, confirm the requester proportionately and check relevant records and obligations before acting. We explain material reasons for retaining information where applicable. We do not promise that every record or provider copy can be permanently deleted immediately. Applicable rights are not limited by this policy.